Privacy Notice for Training Inquiries and Callback Requests
BenchMark Performance Group
Effective date: October 28, 2026
About this notice
This notice explains how BenchMark Performance Group handles information submitted when you request a callback or ask about dealership training, monthly retainer membership, or classes. It covers these inquiries made through our Facebook and Instagram lead forms and our direct follow-up communications. It does not describe every data practice associated with website browsing, paid memberships, payments, or class administration.
Information we collect
We collect information you choose to provide, which may include your name, email address, phone number, dealership or company name, job role, training interests, preferred callback times, and the contents of your inquiry. We also receive information you provide during follow-up communications. When you use a Meta lead form, Meta may prefill information from your profile and provide us with your submitted answers and information identifying the form or advertisement associated with your inquiry.
Please do not include sensitive personal information or information about dealership customers in your request.
How we use your information
We use this information to respond to your inquiry, arrange a callback, understand your dealership's training needs, explain retainer membership and class registration, and maintain records of our communications and follow-up.
Submitting a callback request does not enroll you in a retainer, register you for a class, confirm an appointment, or automatically subscribe you to a newsletter. We will obtain any additional permission required before using your information for a different purpose.
Who may receive your information
Mark Spears and authorized personnel or service providers supporting BenchMark Performance Group may access inquiry information as needed to respond, manage follow-up, or operate our business systems. This may include providers of lead forms, email, communications, and recordkeeping services. We may disclose information when required by law or reasonably necessary to protect rights, safety, or security. We do not sell information collected through these inquiry forms.
Meta separately processes information when you use Facebook, Instagram, or a Meta lead form under its own privacy policy.
Retention and security
We retain inquiry information as needed for the purposes described in this notice, our ongoing business relationship, and applicable legal or recordkeeping obligations. We use reasonable safeguards intended to protect the information. No storage or transmission method is completely secure.
Your choices and requests
You may ask us to correct or delete inquiry information, request information about how it is used, or stop further follow-up by contacting us below. We will review and respond as appropriate under applicable law and our legal or recordkeeping obligations. Please provide enough information for us to locate your inquiry, but do not send sensitive identity documents unless specifically requested through an appropriate process.
Our dealership training inquiry forms are intended for adults acting in a professional capacity, not children.
Contact
BenchMark Performance Group
Email: markspears@benchmarkperformance.group
Phone: (864) 534-0469
Website: benchmarkperformance.group
Changes to this notice
We may update this notice to reflect changes in our inquiry process or applicable requirements. The published notice will display its effective or last-updated date.